I spent my formative years in Texas (funny, he doesn’t sound Texan!) before moving to Illinois in 2012. I found the love of my life Sue, we married in 2014 and moved to New York City where we had our child, Madeline. We three returned to Evanston (Sue’s hometown) in 2019 and live in a funky Victorian flat complete with our two dogs, two guinea pigs, and a handful of fish (and their snail friends).
Over the past dozen years I have provided technical support in both a remote setting and in person. Working closely with individuals ranging from technically proficient to those challenged by today’s technology I have found that anyone can understand and use technology with just a little bit of help and patience.
I started off working in tech back in 2009 when I was managing the North Texas market for a research firm. The IT department was always heavily involved in daily operations as the company was spread across 35 states and had to remotely support each site. They saw my potential and promoted me to the field as a technical support specialist. I left the company in 2015 after taking over the IT department itself and managing it for the previous 4 years.
Next, I, went to work for a travel consortium based out of NYC managing their support desk, internal IT issues, and projects. I supported customers, our own corporate offices, and remote employees across the US, Canada, and Australia. Once a year I was tasked with heading up the IT support and infrastructure for the year’s big international conference. Taking place in cities across the US (and one year in the Bahamas), I would have to anticipate and prepare a support package of technology and tools to ensure that any technical issue could be resolved on-site quickly and efficiently.
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