Diamond Factory Service is a locally owned business that was formed in 2014 when an area retailer exited southern Wisconsin, along with parts of western and northern Illinois. DFS provides appliance repairs in the Rockford area. We operate north to Janesville, south to New Milford, east to Belvidere and west to Freeport.
We repair refrigerators, over the range microwaves, dishwashers, ranges, cooktops, wall-ovens, washers and dryers, . We support the following brands, both in and out of manufacturer’s warranty: Whirlpool, JennAir, Maytag, KitchenAid, Amana, Maytag, Ikea and Estate. We also support other major brands that are no longer covered by the manufacturer’s warranty; for example, GE, Bosch and Frigidaire.
As a business, we are strategically partnered with most area retailers, including Brothers Main, Furniture & Appliance Mart, Grand, Lowes, Home Depot, and Nonns to name just a few. DFS North is also strategically partnered with Whirlpool allowing us to provide unmatched expertise. This exclusive relationship with Whirlpool and their family of brands, provides us with private training sessions throughout the year, and solutions to certain problems that no other servicer in the State of Wisconsin and Northern Illinois has access to. The Whirlpool family of brands we provide in and out of warranty repair support for include: Whirlpool, KitchenAid, JennAir, Amana, Maytag, Roper, Estate and Ikea products. As a result of this relationship, DFS North is the largest provider of Whirlpool family branded products in the State of Wisconsin.
DFS is also a locally owned and operated business. We are proud to operate within the Rockford market with employees that are a part of the local community. Our children grew up going to the Rockford schools and playing sports at places like the Carlson Ice Arena.
While local, we are also partnered with a larger appliance repair business servicing several Midwest states. This strategic partnership provides leadership that few service companies can match. The Diamond business is led by three individuals that have over 75 years in the appliance repair field, managing customer service, business processes and building great customer solutions.